Privacy Policy

Information You Provide Directly ("Order Information")

• Name, email address, and phone number (when you book a session, submit an inquiry, or sign up for our email list)
• Billing address and payment information (processed securely through Stripe — we do not store full payment card details)
• Booking details and session preferences (collected through Calendly)
• Information shared during sessions, including questions, concerns, and personal context
• Intake information provided before an engagement, including what you are bringing to the work and any external deadline you are working toward
• An emergency contact name and telephone number, where you choose to provide one (optional)
• Testimonials or reviews you submit
• Communications you send us by email, contact form, WhatsApp, telephone, or social media

Information Collected Automatically ("Device Information")

• Web browser type, IP address, time zone, and operating system
• Pages visited, time spent on the Website, and how you interact with our content
• Referring websites or search terms that brought you to our site
• Device identifiers and analytics data
• Cookies and similar tracking technologies (see Section 09)

Session Recordings

We record Akashic Records readings for quality, accuracy, and Client reference. Recordings are shared with the Client and stored securely. You may opt out of being recorded at any time, including at the start of a session. We do not record intuitive coaching sessions or the weekly coaching sessions within the 6-Week Intensive. Clients may record their own sessions only with our prior consent. See Section 11 for retention.

Session Notes

We take written notes during or after sessions, stored securely in Google Drive or in written form. See Section 11 for retention.

Written Integration Documents

Following an Akashic Records reading, we may prepare a written integration document, which is sent directly to the Client by email.

Client Portal Information

Clients enrolled in the 6-Week Intensive are provided a private, password-protected page on our Website containing session dates, scheduling links, and contact information. We do not store session content, reading material, or integration documents on the client portal.

When we refer to "Personal Information" in this Privacy Policy, we mean both Order Information and Device Information.

We use your personal information to:

• Provide and deliver the Services you book
• Schedule, confirm, and manage appointments
• Process payments, including recurring weekly payments where you have selected an installment plan, and provide receipts or invoices
• Communicate with you about your sessions, inquiries, and account, including between-session support during an active engagement
• Send you marketing emails or newsletters (only if you have opted in)
• Improve and optimize our Website, Services, and Client experience
• Screen for potential risk or fraud, and respond to payment disputes
• Comply with legal obligations
• Protect our rights and prevent misuse of our Services

We use trusted third-party platforms to operate our business. These services may collect and process information on our behalf, subject to their own privacy policies:

Service	Purpose
Calendly	Appointment booking and reminders
Stripe	Payment processing, including recurring payments
Klarna	Optional buy-now-pay-later payment method, where selected by the Client
Zoom	Video sessions and recording
WhatsApp (Meta)	Between-session messaging for Intensive Clients
Google	Communication, secure document storage, and client records
WordPress	Website hosting, platform, and client portal pages
Brevo	Email newsletter and marketing list management
Instagram / Facebook (Meta)	Social media presence and communication

We encourage you to review the privacy policies of these third-party providers.

Where you choose Klarna as a payment method, Klarna processes your information under its own privacy policy and may perform its own assessment of your eligibility. We do not receive or store that information.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers listed above, strictly for the purposes of operating our business
• When legally required, such as in response to a subpoena, search warrant, court order, or other lawful request
• To protect rights and safety, including to prevent fraud, enforce our agreements, resolve a payment dispute, or protect the rights, property, or safety of Honesté Lux LLC, our Clients, or others
• Where necessary to prevent imminent harm to you or another person
• With your explicit consent, such as when you authorize us to share a testimonial publicly

Information shared during your session is treated as strictly confidential. We will not disclose, publish, or share session content without your express written consent, except as required by law or where necessary to prevent imminent harm.

This obligation continues after our working relationship concludes.

If you initiate a chargeback or payment dispute with your financial institution, we may be required to provide that institution with evidence of the Services delivered — including booking dates, session dates, and records of communication — in order to respond. We share only what is necessary to respond to the dispute and do not disclose session content.

If you submit a testimonial, we will not publish it without your express consent. Consent is requested separately at the time and is not granted by booking a session or agreeing to our Terms.

We will confirm with you in advance whether you would like it shared:

• With your initials
• With your full name
• With your first name only
• Anonymously
• Not at all

You may withdraw consent for testimonial use at any time by emailing us, and we will remove the testimonial from public display within a reasonable time.

If you opt in to receive emails from us, your email address and name are stored and processed through Brevo, our email marketing provider, subject to Brevo's own privacy policy.

You may unsubscribe at any time using the unsubscribe link included in every email we send, or by emailing us directly. Unsubscribe requests are honored promptly.

We do not send marketing emails to individuals who have not provided consent. Booking a session does not subscribe you to our newsletter.

Every marketing email we send includes our business postal address, as required by law.

We use the following technologies to collect Device Information:

• Cookies — data files placed on your device that often include an anonymous unique identifier
• Log files — files that track actions on our Website and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps
• Web beacons, tags, and pixels — electronic files used to record information about how you browse our Website

You can control cookies through your browser settings. Disabling cookies may affect Website functionality. We do not currently respond to "Do Not Track" browser signals.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Client portal pages are password-protected, and portal credentials are unique to each Client.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Session notes: Retained for one (1) year following the conclusion of Services, then deleted. You may request earlier deletion by emailing us.
• Session recordings: Retained securely for as long as reasonably necessary to support the Client relationship and address potential disputes. You may request deletion of your recordings at any time by emailing house@honestelux.com.
• Written integration documents: Sent to you by email and retained by us for one (1) year following the conclusion of Services.
• Client portal pages: Removed following the conclusion of your engagement.
• Booking and payment records: Retained as required by law (typically 7 years for tax and financial records).
• WhatsApp and telephone communications: Retained as long as reasonably necessary for business and legal purposes.
• Email communications: Retained as long as reasonably necessary for business and legal purposes.
• Email marketing list: Held in Brevo until you unsubscribe or request deletion.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request that we correct inaccurate or incomplete information
• Right to Deletion — Request that we delete your personal information, subject to legal exceptions
• Right to Opt-Out — Opt out of marketing communications at any time
• Right to Data Portability — Request a copy of your data in a portable format

To exercise any of these rights, email us at house@honestelux.com.

Please note that some information — including booking and payment records — must be retained for tax and legal purposes and cannot be deleted on request.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of personal information
• The right to correct inaccurate personal information
• The right to opt out of the "sale" or "sharing" of personal information
• The right to non-discrimination for exercising your rights

We do not sell or share your personal information for cross-context behavioral advertising.

To exercise your California privacy rights, email us at house@honestelux.com.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with data protection laws, you may have additional rights, including:

• Legal basis for processing (we rely on consent and contractual necessity)
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to restrict or object to processing

When we transfer your information internationally, we take reasonable steps to ensure it receives an adequate level of protection.

To exercise your rights, email us at house@honestelux.com.

Our 6-Week 1:1 Intuitive Intensive and 60-Minute Intuitive Coaching Sessions are available only to individuals aged 18 and over.

Akashic Records readings may be provided to an individual under 18 only with the express written consent of a parent or legal guardian, who agrees to our Client Service Agreement on the minor's behalf. Where we provide Services to a minor with such consent, we collect only the information necessary to deliver the Service, and the consenting parent or guardian may exercise the rights in Section 12 on the minor's behalf.

Except as described above, our Website and Services are not intended for individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor without proper consent, please contact us immediately and we will take steps to delete it.

In the event of a data breach affecting your personal information, we will notify you and any relevant authorities as required by applicable law, without undue delay.

Although most changes are likely to be minor, we may update this Privacy Policy from time to time at our sole discretion. The "Last Updated" date at the top of this policy reflects the most recent revision. We encourage visitors to frequently check this page for any changes. Material changes will be communicated through our Website or via email to active Clients.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: