Client Service Agreement

Practitioner offers the following Services. The Services a Client receives are determined by what the Client books and pays for.

90-Minute Akashic Records Reading

A single session, delivered via Zoom. Practitioner will connect to the Akashic Records and use best efforts to receive guidance, suggestions, and insight into the Client's life questions.

60-Minute Intuitive Coaching Session

A single standalone session, delivered via Zoom, addressing a specific matter the Client brings.

6-Week 1:1 Intuitive Intensive

A fixed six-week engagement comprising:

• One 30-minute onboarding call
• One 60-minute Akashic Records reading, at Client's election, scheduled for week one or week two of the term
• One written integration document following the reading, where the reading is taken
• Six 60-minute intuitive coaching sessions, one per week across the six-week term
• Direct access to Practitioner by telephone and WhatsApp for the duration of the term

The Akashic Records reading is included in the Intensive fee and is offered at Client's election. Client is not required to take it. Where Client elects not to take the reading, it is forfeited without substitution, credit, or reduction in fee.

Additional Services may be offered from time to time, with pricing listed at the time of booking. Prices are subject to change at any time without notice, except with respect to a Client already enrolled in an active engagement. Practitioner reserves the right to modify, update, or discontinue any Service at their sole discretion, except with respect to a Client already enrolled in an active engagement (see Section 22).

Intensive Payment Options

The Intensive may be paid in either of two ways, at the same total price:

• In full: a single payment of $1,980.00 at the time of booking; or
• Weekly: five weekly payments of $396.00, the first charged at the time of booking and the remaining four charged at seven-day intervals thereafter.

Authorization for Recurring Charges

Client's Obligation to Maintain a Valid Payment Method

Client is responsible for ensuring the payment method on file remains valid and funded for the duration of the payment schedule. If Client's financial institution flags or blocks a recurring charge, it is Client's responsibility to authorize it with their institution.

Payment Obligation Survives

Weekly payments continue on schedule for all five payments regardless of whether any given session is held, cancelled, rescheduled, or missed. Payment is for the six-week engagement as a whole, not per session. This obligation survives cancellation or termination of the engagement by Client.

Failed Payment

If a payment does not clear, Services pause until the account is brought current. Paused weeks count toward the six-week term and are not added to it. Practitioner will notify Client of a failed payment and allow a reasonable opportunity to resolve it before treating the failure as a material breach under Section 08.

In addition to any other right or remedy provided by law, if the Client fails to pay for the Services when due, Practitioner has the option to treat such failure to pay as a material breach of this Contract and may cancel this Contract and/or seek legal remedies.

When the Term Begins

The six-week term begins on the Monday following the date of purchase.

The onboarding call may be scheduled either before that Monday or during week one, at Client's convenience and subject to availability. The onboarding call is not a coaching session and does not consume one of the six weekly sessions.

Weekly Cadence

The Intensive comprises one coaching session per week for six consecutive weeks. Sessions may not be skipped and accumulated for later use.

Booking

Client books each session in advance for the following week, using the private scheduling link provided by Practitioner. Practitioner makes extended scheduling availability, including evening hours, available to Intensive Clients.

The Reading

Where Client elects to take the reading, it is scheduled for week one or week two of the term and no later. Client may take the reading and the first coaching session either as two separate appointments or as a single block with a short break between them.

Grace Week

Client is entitled to one (1) grace week during the engagement — one week in which no session is held, with no reason required. Taking the grace week extends the term by one week, to a maximum of seven weeks. The grace week may be used once.

Sessions Not Used

Any week other than the grace week in which no session is held is forfeited. Unused sessions are not refunded, credited, or carried forward beyond the term.

What Extends the Term

Only two things extend the six-week term: (a) Client's single grace week, and (b) a session cancelled by Practitioner, which extends the term by one week. Nothing else extends the term.

Single Sessions (Reading or Coaching)

Client agrees to notify Practitioner at least 24 hours before a scheduled appointment to cancel or reschedule. Cancellations made with at least 24 hours' notice will be refunded in full. No-shows and cancellations with less than 24 hours' notice will not be refunded.

Intensive: Rescheduling

Client may reschedule up to two (2) sessions during the engagement, with at least 24 hours' notice, provided the rescheduled session falls within the term. Late cancellations and no-shows forfeit that session.

Separately from rescheduling, Client is entitled to one grace week under Section 03 — a week in which no session is held, with no reason required. The grace week extends the term by one week; rescheduling does not.

Intensive: Refund Window

Client Non-Engagement

If Client does not book or attend sessions, Practitioner will make two attempts to reach Client. The term continues to run and expires on schedule regardless of Client's engagement. Unused sessions are forfeited and payments remain due.

Practitioner Cancellation or Unavailability

If Practitioner cancels a session, the term is extended by one week. If Practitioner becomes unable to deliver Services for a period exceeding three (3) consecutive weeks, Client may elect either (a) to resume the engagement when Practitioner is able, with the term extended accordingly, or (b) to receive a pro-rata refund for undelivered sessions. The election is Client's.

Death or Incapacity of Practitioner

In the event of Practitioner's death or permanent incapacity, Client shall receive a pro-rata refund for all undelivered sessions.

No Transfer or Assignment

The Intensive is personal to Client and may not be transferred, assigned, sold, or shared. An Intensive that has begun may not be transferred to another person. An Intensive purchased and not yet begun may be gifted to another individual, who must complete their own onboarding call and agree to this Contract; an onboarding call already held by the original purchaser does not carry over any further entitlement.

Chargebacks

Client agrees to contact Practitioner directly to resolve any billing concern before initiating a chargeback or payment dispute with their financial institution. Initiating a chargeback for Services delivered in accordance with this Contract constitutes a material breach. Practitioner reserves the right to recover the disputed amount and any associated fees.

By scheduling an appointment, the Client agrees to this cancellation policy and to all Terms and Conditions herein. Cancellation or rescheduling requests, and any related questions or concerns, may be directed via email to house@honestelux.com.

Age

The 6-Week 1:1 Intuitive Intensive and 60-Minute Intuitive Coaching Sessions are available only to Clients aged 18 and over. Practitioner does not provide these Services to minors under any circumstances.

Akashic Records readings may be provided to a Client under the age of 18 only with the express written consent of a parent or legal guardian, who must also agree to this Contract on the minor's behalf and who is responsible for all fees.

Client must be at least the age of majority in their state, province, or country of residence to contract on their own behalf.

Capacity

By booking, Client represents that they have the legal capacity to enter into a binding contract.

Suitability

By booking, Client acknowledges and represents that:

• Client is not currently in acute mental health crisis and is not seeking Services as a substitute for emergency or crisis intervention;
• Services are not a substitute for medical, psychological, psychiatric, or other licensed treatment, and Client will not discontinue or delay such treatment on the basis of Services received;
• Client is under the care of appropriate licensed professionals for any medical or mental health condition requiring such care.

Emergency Contact

Client may provide an emergency contact name and telephone number at intake. Provision of an emergency contact is optional and is used only in the event of a medical emergency occurring during a session.

Practitioner is not a licensed mental health professional and does not provide crisis intervention, emergency support, or clinical treatment of any kind. Direct access provided under Section 07 is not a crisis line.

If Client is experiencing a mental health emergency, thoughts of self-harm, or is in immediate danger, Client should contact:

If Client discloses circumstances suggesting risk of harm, Practitioner will direct Client to appropriate professional resources and may suspend or terminate Services. Practitioner does not provide, and will not attempt to provide, clinical or crisis support.

General Inquiries

General inquiries may be directed by email to house@honestelux.com. Please allow up to 72 hours for a response.

Intensive Direct Access

For the duration of the six-week term, Intensive Clients have direct access to Practitioner by telephone and WhatsApp. Practitioner will respond as soon as reasonably able. No response time is guaranteed and Practitioner is not available at all hours.

Messaging Channel

Between-session messaging is conducted through WhatsApp rather than standard SMS. Client agrees to use this channel for messaging. Where WhatsApp is unavailable to Client, alternative arrangements may be made by agreement.

Conclusion of Direct Access

Direct access is included for the duration of the six-week term and concludes with it. Practitioner remains reachable afterward as a courtesy freely extended, but the working relationship — including active guidance, session delivery, and ongoing support — concludes at the end of the term.

Termination for Cause

In addition to any and all other rights a party may have available according to law, if a party defaults by failing to substantially perform any provision, term, or condition of this Contract (including without limitation the failure to make a monetary payment when due), the other party may terminate the Contract by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have 5 days from the effective date of such notice to cure the default(s). Unless waived by the party providing notice, the failure to cure the default(s) within such time period shall result in the automatic termination of this Contract.

Termination by Practitioner for cause carries no refund, and any outstanding payment obligations remain due.

Termination Without Cause by Practitioner

Practitioner may terminate an engagement without cause at their sole discretion. In such case, Client shall receive a pro-rata refund for all undelivered sessions.

Survival

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Practitioner and its members, employees, and contractors will not at any time or in any manner, either directly or indirectly, use for the personal benefit of Practitioner, or divulge, disclose, or communicate in any manner, any information that is proprietary to or shared in confidence by the Client, without the Client's express written approval. Practitioner will protect such information and treat it as strictly confidential.

Practitioner may disclose Client information only where required by law, or where necessary to prevent imminent harm.

This provision will continue to be effective after the termination of this Contract.

Practitioner records Akashic Records readings by default for quality, accuracy, and Client reference. The Client will receive a copy of any session Practitioner records. Practitioner retains their own copy securely for as long as reasonably necessary to support the client relationship and address potential disputes, in accordance with the Privacy Policy. Clients may request deletion of their recordings at any time by emailing house@honestelux.com.

Clients may opt out of being recorded by Practitioner at any time, including at the start of a session. In such cases, no recording will be made or retained by Practitioner, and Practitioner will rely on session notes for their records.

By booking a session, the Client consents to being recorded by Practitioner unless they opt out. Practitioner will verbally confirm recording at the start of each session, in accordance with applicable Illinois law.

Only Akashic Records readings are recorded. Practitioner does not record 60-minute intuitive coaching sessions or the weekly coaching sessions within the Intensive.

The Client may also record sessions, but only with Practitioner's express prior verbal or written consent given at or before the start of the session. Without such consent, the Client agrees not to make their own recording of any session — by audio, video, screen capture, or any other means.

The Client further agrees not to publish, post, distribute, sell, or reproduce any recording of Services received, in whole or in part, without Practitioner's express written approval. This provision will continue to be effective after the termination of this Contract.

Session Notes

Practitioner keeps written session notes. Notes are stored securely and retained for one (1) year following the conclusion of Services, after which they are deleted. Client may request deletion earlier by emailing Practitioner.

Integration Document

The written integration document produced following an Akashic Records reading is provided to Client for Client's personal use. Client may share it privately with individuals of their choosing. Client may not publish it, post it publicly, sell it, or use it for commercial purposes. Practitioner retains authorship and copyright.

Practitioner's Frameworks and Methods

All frameworks, methods, terminology, exercises, written materials, and teaching approaches used by Practitioner remain the exclusive intellectual property of Honesté Lux LLC. Client may not teach, reproduce, repackage, sell, license, or present as their own any framework, method, or material received through Services, whether in a commercial or non-commercial setting.

Practitioner's Training

Practitioner's methodology reflects training completed through the Sonia Choquette lineage. Nothing in this Contract grants Client any right or license in respect of that training or its associated materials.

Intensive Clients are provided access to a private client portal page containing session records, scheduling links, and contact information.

Portal access is protected by a password unique to Client. Client agrees not to share the portal link or password with any other person.

Portal access is provided for the duration of the six-week term and is withdrawn following its conclusion.

Sessions are conducted by Zoom unless otherwise agreed. Practitioner provides the meeting link.

Sessions begin and end at the scheduled time. Client has paid for the scheduled time and Practitioner remains available for its full duration. A Client who arrives late receives the remainder of the scheduled session. A session is not extended beyond its scheduled end time to compensate for late arrival.

If a technical failure prevents a session from proceeding, the parties will make reasonable efforts to reschedule within the term or continue by telephone.

Client is responsible for their own time zone conversion. Practitioner operates on Central Time.

Practitioner will not publish any Client testimonial or feedback without Client's separate, express written consent obtained at the time of the request. Consent for testimonial use is not granted by acceptance of this Contract.

Where consent is given, Client selects how they wish to be identified: full name, first name only, initials, or anonymously. Client may withdraw consent at any time by emailing Practitioner.

If the performance of this Contract or any obligation under this Contract is prevented, restricted, or interfered with by causes beyond either party's reasonable control ("Force Majeure"), and if the party unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, national emergencies, insurrections, riots, wars, strikes, lock-outs, work stoppages, public health emergencies, internet or technology outages, or similar events. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non-performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.

Where Force Majeure prevents Practitioner from delivering Services, Section 04 shall apply.

Practitioner shall indemnify and hold the Client and its affiliates harmless for any and all damages, losses, expenses, claims, liabilities, and judgments that may arise as a direct result of Practitioner's own willful misconduct or gross negligence.

The Client shall indemnify, defend, and hold Practitioner harmless, including its members, employees, contractors, affiliates, and representatives, from any and all claims, damages, losses, expenses, liabilities, costs, or fees (including reasonable attorneys' fees) that may arise from:

• The Client's negligence, misconduct, or breach of this Agreement
• The Client's violation of any law or the rights of any third party
• The Client's use or misuse of the Services

Client shall cooperate as fully as reasonably required in the defense of any such claim. Practitioner reserves the right to assume the exclusive defense and control of any matter subject to indemnification by Client.

Client expressly agrees and contracts, on behalf of self, Client's heirs, executors, administrators, successors and assigns, that Practitioner and its insurers, members, employees, officers, directors, contractors, and associates shall not be liable for any damages arising from personal injuries (including death), emotional distress, financial loss, or any other harm sustained by Client as a result of the use of any Services, equipment, or facilities provided by Practitioner, to the fullest extent permitted by Illinois law, including where such harm results in whole or in part from the negligence of Practitioner, to the extent such a waiver is enforceable under Illinois law.

To the fullest extent permitted by law, in no event shall Practitioner, or any of its members, employees, contractors, affiliates, or representatives be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, data, or goodwill — arising out of or related to the Services, regardless of the legal theory, even if Practitioner has been advised of the possibility of such damages.

In no event shall Practitioner's total liability to the Client exceed the amount the Client has paid for the specific Service giving rise to the claim.

If the limitation of liability or the exclusion of warranty set forth above is held inapplicable or unenforceable for any reason, Practitioner's maximum liability for any type of damages shall be limited to the lesser of (i) a refund of the amount paid for the Service at issue, or (ii) $100.00.

Practitioner reserves the right to refuse service to anyone at any time. Verbal, physical, written, or other abuse — including offensive behavior, harassment, or sexual advances (including threats of abuse or retribution) — directed at Practitioner or any of its members, employees, or contractors will result in immediate termination of Services without notice and without refund.

Information from Practitioner is not intended to be a substitute for professional advice of any kind, including but not limited to:

• (a) professional medical advice, diagnosis, or treatment;
• (b) professional financial or investment advice or guidance;
• (c) professional legal advice; or
• (d) professional mental health or psychological advice or treatment.

Akashic Records readings and intuitive coaching are spiritual and intuitive in nature and are offered for guidance, reflection, and personal exploration only. They are not psychic readings, predictions, diagnoses, therapy, or guarantees of any specific outcome.

Never disregard or delay seeking professional medical, mental health, legal, or financial advice because of information received through Practitioner's Services. Practitioner is not engaged in the practice of medicine, law, mental health treatment, or financial advising, and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned or discussed during Services.

Client's reliance on the information provided by Practitioner is solely at Client's own election or choice. Any and all decisions Client makes that are based in whole or in part upon information provided by Practitioner will be Client's sole and exclusive responsibility.

This Contract shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any disputes arising under this Contract shall be resolved in the state or federal courts located in Illinois.

This Contract, together with the Privacy Policy and Terms of Service, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, whether written or oral.

Where any conflict arises between this Contract and the Terms of Service or Privacy Policy, this Contract controls with respect to Services delivered to Client.

Any ambiguities in the interpretation of this Contract shall not be construed against the drafting party.

This Contract may be modified or amended only if the amendment is made in writing. Practitioner reserves the right to update the terms of this Contract from time to time. The version of this Contract accepted by Client at the time of booking governs that engagement for its full duration. Updated terms do not apply retroactively to an engagement already underway.

Material changes will be communicated to recurring Clients in writing, and continued booking of Services after such notice constitutes acceptance of the updated terms for future engagements.

If any provision of this Contract shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Contract is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

The failure of any party to this Contract to enforce any provision of this Contract shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Contract.

Notices

Any notice required under this Contract shall be given in writing by email — to Client at the most recent email address Client has provided to Practitioner, and to Practitioner at house@honestelux.com. Notice is deemed given on the date sent.

No Agency or Partnership

No joint venture, partnership, employment, or agency relationship exists between Client and Practitioner as a result of this Contract or the Services.

Assignment

Practitioner may assign this Contract at its discretion. Client may not assign this Contract or any rights under it.

Interpretation

The titles and subtitles in this Contract are used for convenience only and are not to be considered in construing it. All references to "including" and variations thereof shall be deemed to mean "including, but not limited to."

Equitable Relief

In addition to money damages, Practitioner shall be entitled to seek equitable relief where appropriate if Client breaches any provision of this Contract, including without limitation Sections 10 and 11.

Client's Own Environment

Client is responsible for the privacy and security of the space and device from which Client attends sessions. Practitioner is not responsible for any loss of confidentiality arising from Client's own surroundings, network, or devices.

By checking the agreement box at the time of booking or purchase through Practitioner's website, scheduling platform, or payment processor, Client confirms that:

• Client is at least 18 years of age, or — for an Akashic Records reading only — a parent or legal guardian is agreeing to this Contract on the Client's behalf
• Client has read and agrees to this Client Service Agreement
• Client has read and agrees to the Privacy Policy and Terms of Service
• Client understands that Services are not a substitute for medical, mental health, legal, or financial advice
• Client is not currently in acute mental health crisis
• Where applicable, Client authorizes five weekly charges of $396.00 to the payment method provided

Client's electronic acceptance has the same legal effect as a handwritten signature, in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Illinois Uniform Electronic Transactions Act.

Practitioner retains a record of Client's acceptance, including date and time.

If you have questions about this Client Service Agreement or your session, please contact us at: